Terms and Conditions
Return of saleable goods
All items must be returned within 30 days of delivery
Authorisation must be obtained from Camphill Shared Lives Communities Ltd online shop before the goods are returned.
Camphill Shared Lives Communities Ltd online shop can be contacted via the email displayed on the website.
Authorisation will be given at the discretion of Camphill Shared Lives Communities Ltd online
Where Camphill Shared Lives Communities Ltd online shop agrees to accept back goods in saleable condition for credit, we will be unable to credit any carriage charges and may charge a handling fee of up to 15%.
All items ordered in error must be returned to us at the customer’s cost. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We accept payment by all major credit cards
(Excluding American Express).
We also accept payment by PayPal.
No goods will be dispatched until full payment has been cleared by the payment provider.
Minimum Invoice Value
There is no minimum invoice value for deliveries to U.K Mainland addresses, any deliveries outside the U.K Mainland will require a minimum order value of £10.
Cancellation of an order must be made by email before the goods are dispatched.
Loss or damage of goods must be notified to us within 5 working days of receipt. Non-receipt of the entire consignment must be notified to us within 7 days of expected delivery date stated at checkout for shipping option selected if it is the later date.
Camphill Shared Lives Communities Ltd online shop will not accept liability if a claim on the carriers cannot be sustained after this period.
Customers Outside The European Union
Please note that you may be asked to pay import duties and taxes on point of delivery, these taxes and duties are outside Camphill Shared Lives Communities Ltd online shop’s control, for more information please contact your local Customs and Excise Department.
If these taxes and duties remain unpaid then your goods will be destroyed at point of entry by the shipping company and Camphill Shared Lives Communities Ltd online shop will be unable to offer any refund on your purchase.
We fully guarantee all items shown in our online shop against faulty materials or workmanship. We are not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, Camphill Shared Live communities Ltd shares no responsibility.
These terms and conditions are subject to change.
I have read and agree to the terms and conditions.